{"id":1486,"date":"2022-02-15T11:07:38","date_gmt":"2022-02-15T11:07:38","guid":{"rendered":"https:\/\/www.deudafix.es\/blog\/?post_type=ufaq&#038;p=1486"},"modified":"2022-02-15T11:07:38","modified_gmt":"2022-02-15T11:07:38","slug":"funciones-principales-departamento-atencion-al-cliente","status":"publish","type":"ufaq","link":"https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/","title":{"rendered":"Funciones principales departamento atenci\u00f3n al cliente"},"content":{"rendered":"<style>.ewd-ufaq-post-margin-symbol { background-color: #77a105 !important; }.ewd-ufaq-post-margin-symbol { color: #fbfbfb !important; }.ewd-ufaq-faq-display-style-block.ewd-ufaq-post-active, .ewd-ufaq-faq-display-style-block.ewd-ufaq-post-active a,.ewd-ufaq-faq-display-style-block:hover, .ewd-ufaq-faq-display-style-block:hover a, .ewd-ufaq-faq-display-style-block:hover h4 { background-color: #222d65 !important; }.ewd-ufaq-faq-display-style-border_block.ewd-ufaq-post-active, .ewd-ufaq-faq-display-style-border_block:hover, .ewd-ufaq-faq-display-style-border_block:hover h4 { background-color: #222d65 !important; }.ewd-ufaq-faq-display-style-border_block .ewd-ufaq-faq-body { border-color: #222d65 !important; }.ewd-ufaq-faq-display-style-border_block .comment-reply-title, .ewd-ufaq-faq-display-style-border_block:hover .comment-reply-title { background-color: transparent !important; }.ewd-ufaq-faq-div {\r\n    margin: 7px 0 !important;\r\n    padding: 2px 7px !important;\r\n    clear: both;\r\n    border-width: 1px;\r\n    border: 1px #42A5F5 !important;\r\n    box-sizing: border-box !important;\r\n    \/* border-style: solid !important; *\/\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct\" id='ewd-ufaq-faq-list'>\r\n\r\n\t<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\r\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\r\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\r\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\r\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\r\n<input type='hidden' name='current_url' value='\/blog\/wp-json\/wp\/v2\/ufaq\/1486' id='ewd-ufaq-current-url' \/>\r\n\t\r\n\t\r\n\t<div class='ewd-ufaq-faqs'>\r\n\r\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-contemporary ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-1486-hvTzJEbwJP' data-post_id='1486'>\r\n\r\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\r\n\t\r\n\t<a class='ewd-ufaq-post-margin'  href='https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/'>\r\n\r\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\r\n\t\t\t<span >A<\/span>\r\n\t\t<\/div>\r\n\r\n\t\t<div class='ewd-ufaq-faq-title-text'>\r\n\r\n\t\t\t<h4 id=\"boomdevs_1\">\r\n\t\t\t\tFunciones principales departamento atenci\u00f3n al cliente\t\t\t<\/h4>\r\n\r\n\t\t<\/div>\r\n\r\n\t\t<div class='ewd-ufaq-clear'><\/div>\r\n\r\n\t<\/a>\r\n\t\r\n<\/div>\r\n\t\r\n\t<div class='ewd-ufaq-faq-body ' >\r\n\r\n\t\t\r\n\t\t\t<div class='ewd-ufaq-faq-categories'>\r\n\t\r\n\tCategory:\r\n\t\r\n\t\tAtenci\u00f3n al cliente\r\n\t\r\n<\/div>\r\n\t\t\r\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\r\n\t<p><span style=\"font-weight: 400;\">Su funci\u00f3n principal ser\u00e1 atender todas las llamadas entrantes de nuestros clientes, resolviendo el m\u00e1ximo n\u00famero de consultas de forma satisfactoria. En caso de que no sea posible resolver la consulta por falta de informaci\u00f3n y\/o conocimiento, transferiremos la llamada al Case Manager o letrado asignado, respectivamente.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Primer punto de contacto de todos los departamentos de la empresa<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Resolver el m\u00e1ximo n\u00famero de consultas planteadas por los clientes (realizar pagos, trasladar a adm. necesidad de ajustar planes de pago, revisar documentos, informaci\u00f3n general, etc.)<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Establecer las expectativas para nuestros clientes, transmitiendo las posibles soluciones que podemos ofrecerle.<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>De no poder resolver la consulta, transferir la llamada al departamento correspondiente.<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Contactar proactivamente a nuestros clientes para actualizar el estado de su expediente.<\/b><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<\/div>\r\n\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\r\n\t<\/div>\r\n\r\n<\/div>\r\n\t<\/div>\r\n\r\n\t\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A Funciones principales departamento atenci\u00f3n al cliente Category: Atenci\u00f3n al cliente Su funci\u00f3n principal ser\u00e1 atender todas las llamadas entrantes de nuestros clientes, resolviendo el m\u00e1ximo n\u00famero de consultas de forma satisfactoria. En caso de que no sea posible resolver la consulta por falta de informaci\u00f3n y\/o conocimiento, transferiremos la llamada al Case Manager o [&hellip;]<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","ufaq-category":[29],"ufaq-tag":[],"class_list":["post-1486","ufaq","type-ufaq","status-publish","hentry","ufaq-category-atencion-al-cliente","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Funciones principales departamento atenci\u00f3n al cliente - Deudafix<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Funciones principales departamento atenci\u00f3n al cliente - Deudafix\" \/>\n<meta property=\"og:description\" content=\"A Funciones principales departamento atenci\u00f3n al cliente Category: Atenci\u00f3n al cliente Su funci\u00f3n principal ser\u00e1 atender todas las llamadas entrantes de nuestros clientes, resolviendo el m\u00e1ximo n\u00famero de consultas de forma satisfactoria. En caso de que no sea posible resolver la consulta por falta de informaci\u00f3n y\/o conocimiento, transferiremos la llamada al Case Manager o [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/\" \/>\n<meta property=\"og:site_name\" content=\"Deudafix\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/\",\"url\":\"https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/\",\"name\":\"Funciones principales departamento atenci\u00f3n al cliente - Deudafix\",\"isPartOf\":{\"@id\":\"https:\/\/www.deudafix.es\/blog\/#website\"},\"datePublished\":\"2022-02-15T11:07:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.deudafix.es\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\",\"item\":\"https:\/\/www.deudafix.es\/blog\/ufaq\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Funciones principales departamento atenci\u00f3n al cliente\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.deudafix.es\/blog\/#website\",\"url\":\"https:\/\/www.deudafix.es\/blog\/\",\"name\":\"Deudafix\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.deudafix.es\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.deudafix.es\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.deudafix.es\/blog\/#organization\",\"name\":\"Deudafix Reparadora Legal Group SL\",\"url\":\"https:\/\/www.deudafix.es\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.deudafix.es\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.deudafix.es\/blog\/wp-content\/uploads\/2021\/05\/PNGArtboard-1-1.png\",\"contentUrl\":\"https:\/\/www.deudafix.es\/blog\/wp-content\/uploads\/2021\/05\/PNGArtboard-1-1.png\",\"width\":1248,\"height\":326,\"caption\":\"Deudafix Reparadora Legal Group SL\"},\"image\":{\"@id\":\"https:\/\/www.deudafix.es\/blog\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Funciones principales departamento atenci\u00f3n al cliente - Deudafix","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/","og_locale":"en_US","og_type":"article","og_title":"Funciones principales departamento atenci\u00f3n al cliente - Deudafix","og_description":"A Funciones principales departamento atenci\u00f3n al cliente Category: Atenci\u00f3n al cliente Su funci\u00f3n principal ser\u00e1 atender todas las llamadas entrantes de nuestros clientes, resolviendo el m\u00e1ximo n\u00famero de consultas de forma satisfactoria. En caso de que no sea posible resolver la consulta por falta de informaci\u00f3n y\/o conocimiento, transferiremos la llamada al Case Manager o [&hellip;]","og_url":"https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/","og_site_name":"Deudafix","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/","url":"https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/","name":"Funciones principales departamento atenci\u00f3n al cliente - Deudafix","isPartOf":{"@id":"https:\/\/www.deudafix.es\/blog\/#website"},"datePublished":"2022-02-15T11:07:38+00:00","breadcrumb":{"@id":"https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.deudafix.es\/blog\/ufaq\/funciones-principales-departamento-atencion-al-cliente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.deudafix.es\/blog\/"},{"@type":"ListItem","position":2,"name":"FAQs","item":"https:\/\/www.deudafix.es\/blog\/ufaq\/"},{"@type":"ListItem","position":3,"name":"Funciones principales departamento atenci\u00f3n al cliente"}]},{"@type":"WebSite","@id":"https:\/\/www.deudafix.es\/blog\/#website","url":"https:\/\/www.deudafix.es\/blog\/","name":"Deudafix","description":"","publisher":{"@id":"https:\/\/www.deudafix.es\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.deudafix.es\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.deudafix.es\/blog\/#organization","name":"Deudafix Reparadora Legal Group SL","url":"https:\/\/www.deudafix.es\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.deudafix.es\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.deudafix.es\/blog\/wp-content\/uploads\/2021\/05\/PNGArtboard-1-1.png","contentUrl":"https:\/\/www.deudafix.es\/blog\/wp-content\/uploads\/2021\/05\/PNGArtboard-1-1.png","width":1248,"height":326,"caption":"Deudafix Reparadora Legal Group SL"},"image":{"@id":"https:\/\/www.deudafix.es\/blog\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.deudafix.es\/blog\/wp-json\/wp\/v2\/ufaq\/1486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.deudafix.es\/blog\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/www.deudafix.es\/blog\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/www.deudafix.es\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.deudafix.es\/blog\/wp-json\/wp\/v2\/comments?post=1486"}],"wp:attachment":[{"href":"https:\/\/www.deudafix.es\/blog\/wp-json\/wp\/v2\/media?parent=1486"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/www.deudafix.es\/blog\/wp-json\/wp\/v2\/ufaq-category?post=1486"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/www.deudafix.es\/blog\/wp-json\/wp\/v2\/ufaq-tag?post=1486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}